Returns & Refunds

If something is not right, contact us and we will put it right.

What can be returned

Unopened, unused items in their original packaging, and any item that arrives damaged, faulty or incorrect.

What cannot be returned

For health and safety reasons we cannot accept returns of opened food, opened medicine or supplements, or used items such as perches, feeders and toys. This protects other customers’ birds and is standard practice for animal products.

How to arrange a return

Call 0333 8721125 with your order details and the reason before sending anything back, so we can confirm the item is returnable and agree how to handle it.

Damaged or incorrect items

Report these within 48 hours of delivery with the packaging kept. We will replace the item or refund it.

Refunds

Approved refunds are issued by the same method used to pay. Timing depends on the payment method — we will tell you what to expect when the return is agreed.